Targeting Your Prospects: Selecting the Right Criteria


Jan 26, 2016 | Marketing & Branding

Sales is a tricky thing. You can have an amazing product, backed by decades of experience in the field, supported by the top marketers in the business, but unfortunately, if you’re putting yourself in front of the wrong prospective customer, all of those wonderful things mean nothing. You could be the best turkey sandwich-maker in all the world, but if you’re trying to sell your sandwiches to a group of folks who follow a vegetarian diet, you’ve lost the battle before it even started.

According to SageAge Strategie’s own Diana Moore, Vice President of Technology and Production Services, “Too often, when you ask a salesperson or customer service representative or even a business leader who their customers are, the response is vague. ‘Everybody’ is not a good answer, yet many organizations go their entire lifespans without truly honing in on who their ideal customer is and how to best reach them.”

Discovering your ideal customer, and reaching out to them in a way that resonates with them, is “mission critical when it comes to successful direct marketing,” Diana explains. Let’s take a look at how to identify exactly who your ideal customer is and what to do once you have that information locked in.

Discovering Your Ideal Customer

There are a variety of tactics to be utilized when it comes to getting a crystal clear picture of your customer, their needs and their aspirations. Understanding your customer is possibly the single most important thing when it comes to creating and sustaining a viable business. Many businesses might manage with a rough understanding of their customer base, but the best businesses are constantly examining and refining the picture they have of their ideal customer. Get a clear picture using these methods:

Dive into Data

When it comes to understanding your customer, data is your best friend. It may not tell the whole picture, but it tells you a lot. Data gathering can be done in many ways. You could survey your customer base to get solid demographic information — but always keep in mind that self-reported information is limited. If you have a presence on social media, certain sites – including Facebook – will provide valuable demographic data, and also useful anecdotal information by way of comments, reviews and posts. Take a deep look at how your customers engage on your website, too – the information they read, the links they click, and what they avoid all reveal insight into who your customers are and what they want. Google Analytics is an excellent tool for sorting through that specific information.

Talk to Your Frontline Representatives

The individuals in your organization who speak directly with customers are obviously some of the best folks to talk to in order to glean valuable insight into who is buying your product. They are on the frontlines interacting with customers every day. They can tell you the common questions they hear, the concerns customers express the most, what really gets customers excited and what leaves them cold. Make time to have deep and thoughtful conversations with this invaluable members of your team.

Talk to Whoever Referred Them

Oftentimes when you’re busy making a sale, you’re focused on figuring out what needs to get done to close the deal. That means a step like going back to the person or organization that referred the customer to you in the first place might get put on the backburner. Avoid skipping this potentially critical step. Follow up with your top referrers. These individuals and organizations, like your frontline customer service representatives, will not only have useful knowledge to share about the people they refer to you. They can also give you details about why they referred them in the first place.

Targeting Your Ideal Customer

Now that we know how to discover who our customers are, let’s review the steps to take to really refine this knowledge and put it to work.

First, Establish Your Value

It’s not enough to know who your customer is. You must also know why that customer chose you and not someone else. Start uncovering this valuable information by forming an initial value statement; basically, answer the question, “Why us?” Then, use that answer to create a value hypothesis as to why your customers continuously decide to do business with you and not someone else.

Conduct Customer Research

In your initial discovery of who your customers are, you may have had some good conversations with your customers or gotten valuable baseline information through a survey. Now, it’s time to go deeper. You can do this any number of ways. Offering free or discounted products or services in exchange for feedback is one way. You can hold small or one-on-one meetings with these customers. In which, your goal should be to uncover what drew that customer to your product, what they think could be improved, what they loved and wouldn’t change and most importantly: how they heard about you, and how/why they ultimately chose you.

Create Customer Profiles

It may sound a bit silly, but hear me out. Once you have a good understanding of who your customers are, spend some quality time creating customer profiles. Give each one a name, an occupation, hobbies, interests, family background – really go in depth. These profiles are a great starting point for getting anyone in your business quickly and thoroughly familiarized with your customer base. Avoid the tendency to be too vague or to throw everything but the kitchen sink into one profile. The more specific and narrow you are with these profiles, the more accurate your marketing to your customers will be. Be sure to include information about how these individuals obtain information and make decisions about your products and services.

Get Started!

At this point, you have a strong understanding of who your customers are, why they chose you and how they make decisions. With this information, you can craft a marketing strategy that works. If your customers are younger (e.g. adult children) and rely on social media for information, you know to focus your efforts there. If they prefer one-on-one interaction with your sales representatives and would like more paper copies of product information, use that to your advantage in crafting a smart direct marketing campaign.

Whatever you uncover throughout this process, the takeaway is this: be specific and pointed with your marketing, and customize your strategy to each customer group. Doing so will ensure you reach the right people, in the right way and gain a customer for life.

Proven Sales and Marketing Expertise That Connects with Today’s Seniors

If you are managing a senior living community and are in need of expertise in precisely profiling, targeting and connecting with your target markets, contact us for more information today. SageAge Strategies is a multiple award-winning, strategic growth and marketing organization that operates exclusively in the senior living industry. For more information, please call or e-mail Adrienne Mansfield Straub at 570-601-1720 ext. 100 /

Contact Us Today!

The Importance of Responding to Online Reviews

Did you know: 95% of people consult reviews before purchasing products or services. 88% of consumers are likely to use a business if they can see the business owner responds to all reviews, whether positive or negative. 87% of consumers used Google to evaluate local...

What Are the Housing Restrictions for Facebook and PPC?

As we know, technology is always changing and adapting. It’s something many of those in the senior housing and marketing fields are used to. One of the most recent changes is making a larger impact on how we target ad audiences on Facebook and through pay-per-click...

The Rise of Senior Living Occupancy

As COVID-19 created a landscape of uncertainty in senior living facilities, experts knew there would be challenges and effects that lasted long after. Although the pandemic continues, many types of senior living communities and...

4 Ways TikTok Is Redefining Senior Living Social Media

Whether you’ve heard about it, tried it out, or use it regularly, TikTok is taking the world by storm. This social media platform, which focuses on short-form video, is seemingly on everyone’s mind in one sense or another, and more often than not, people are following...

The Benefits of Working at a Remote Company

Remote working offers many benefits to employees and businesses. Today, more people are working from home than ever before, offering many benefits to both businesses and employees. Remote positions offer employees flexible work schedules and autonomy while keeping...

The Future of Analytics: What Does Next Year’s GA4 Migration Mean?

Moving Forward with New Updates Whether customer needs, viewing habits or website journeys change – or a better reporting tool emerges – one thing is for certain: Technology is always changing, and the field must adapt as a whole. Among the most recent updates include...


Stories of a Lifetime Senior living residents have lived amazing lives. Now, SageAge is on a quest to share those stories with those in the senior housing and senior living industry, residents and their families, adult children and anyone who wants to be inspired....

The Moment We Have Been Waiting for Is Here

WE have been working hard on something new. Check out our new website today!

Pressing Play on New Possibilities | Seniors and YouTube

Putting You In Front-Row View Gone are the days when YouTube was simply for younger generations to view funny videos. In the era of rising senior social media usage and the high engagement of video content, YouTube is becoming one of the largest search engines and...

Seniors and YouTube | Let’s Get Rolling

Exploring the Possibilities of Pre-Rolls Almost 47% of older adults ages 70 and up use their smartphones for social media access, according to our most recent white paper on seniors and technology use. Which social media platforms are most used among the senior age...
Share This